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Frequently Asked Questions (FAQ) on BlackboxMyCar Coupons

What is BlackboxMyCar?

BlackboxMyCar is North America's #1 authorized dash cam and car camera supplier, and since 2012 we've dedicated ourselves to providing competitive prices on dash cams and accessories to equip drivers with the tools necessary to protect themselves and their vehicles on the road.

What is an IR Dash Cam & Why Do I Need One?

An IR dash cam is a dash cam with infrared lights that provide recording details under poorly-lit conditions, as well as total darkness. These are dual-channel dash cam setups with a regular front-facing unit and a secondary unit that comes with infrared lights. The secondary unit is typically mounted to face and record the interior of the vehicle, and thus is especially recommended for rideshare users, such as for Uber and Lyft, or for commercial use, such as fleet managers.

Which dash cam is best for me?

With many deciding factors and features like designs, parking mode, smartphone integration, 4K UHD video resolution, g-force, ADAS, Cloud-connectivity, choosing the right dash cam can be quite daunting. Let us help you - with our Dash Cam Comparison and Buying guides.

What is Parking Mode?

Parking mode recording is a feature of a dash cam that keeps your dash cam recording footage even when the vehicle is off. Typically found only in premium dash cams, parking mode provides around-the-clock protection and surveillance for the vehicle. Remember that an accident can happen at any time, and it’s always worse when the driver is away from the vehicle without any witnesses. The ability to capture footage while parked, to prevent hit-and-runs, door dings and vandalism, can prove to be very useful.

What is Wi-Fi & GPS for Dash Cams?

The GPS and wi-fi features in a dash cam can be highly useful, and sometimes even crucial in daily use. Traditionally, only higher end premium dash cams offered these features but there are now a variety of lower-end dash cams that have these included as well. We always recommend a dash cam with these features.

What is a Dash Cam & Why Do I Need One?

A dash cam stands for a dashboard camera that is mounted inside the vehicle, usually on the front windshield. A dash cam, depending on the model, can do many things such as record both when the vehicle is being driven and when it’s parked, record audio, provide a connection to a smartphone app so that video can be reviewed and saved on the spot, etc. Dash cams can come with 1-Channel (Front), 2-Channels (Front & Rear), 2-Channels (Front & Interior) or even as many as 3-channels to protect you and your vehicle.

What are the Basic Features of a Dash Cam?

The basic features of a dash cam, including its ease of use, can be important factors in the decision of purchasing a dash cam. The products we carry all do their basic jobs easily and conveniently without much work involved. This article breaks down the basic features of a dash cam, covering terms including auto-start, auto-recording, loop recording and more.

What is Video Resolution?

Almost all dash cams in the market today have Full HD 1080p resolution. With prices ranging from $150-$450, actual video quality varies greatly between these dash cams. So, what exactly is 1080p and how is it different between different dash cams?

What is Form Factor?

Form factor refers to the shape and size of a dash cam. This is an important aspect to consider as it can affect the driver’s field of view as well as the amount of attention drawn from people outside the vehicle. Dash cams are typically discrete in nature. Some are rectangular, while others are more circular. Some offer an LCD screen, while others do not and offer a phone app integration instead. Find out which one is right for you.

Should I use Adhesive or Suction Cup Mounts?

Dash cams are typically mounted on the front and rear windshields of the vehicle and come with either adhesive or suction cup mounts. While suction cup mounts may seem convenient and easy to use, they are not recommended since they can come off the windshield easily and are much more prone to vehicle vibration, which makes video footage shaky and blurry. Almost all dash cams use adhesive mounts for good reason, as they are much more durable and reliable in the vehicle.

What are SD Cards & Storage?

When buying a dash cam system for your vehicle, many people tend to forget one hugely important item: the microSD card. MicroSD card usage in a dash cam is so vital because some cards fail very quickly and you may lose crucial footage in case of an accident. In our experience, the best micro SD card for dash cams are high capacity cards that are Class 10 with MLC technology, which basically translate to fast download and upload cards with added durability.

What is Memory Partitioning?

Memory partitioning refers to the ability of a dash cam to separate video files based on the type of recording, so that only the same kind of files can overwrite each other. This is actually an extremely important feature, found only in premium dash cams, as it provides significantly more protection.

What is Night Vision?

This feature is a software/firmware-based processing effect on the video to boost exposure in lower exposed areas. In the sample video, you can see that the park that's on the right of the vehicle (left in the rear clips) appears a lot brighter when super night vision is turned on.

What is Impact Detection / Motion Detection / G-Sensor?

Impact and motion detection is one of the most crucial aspects of a dash cam, and typically found only in premium models. Impact detection refers to a video file being recorded when triggered by an internal, built-in G-sensor and motion detection refers to a video file being recorded when triggered by movement sensed by the video sensor. These two features ensure that your vehicle is being protected at all times, such as when a person or vehicle pass by and, more importantly, when there is damage to your vehicle.

What is the length of the rear cable for the DR900S-2CH/DR750S-2CH/DR590W-2CH?

The 2-Channel BlackVue dash cam systems come with a 6m (approx. 20 ft) rear camera connecting cable.

How do I turn off the LEDs on the dash cam?

You can turn on / off the dashcam's LEDs in the dashcam/firmware settings -> Wi-Fi & Other -> Other settings. The GPS and Wi-Fi LEDs on the dash cam can't be turned off. The rear camera security LED can be turned off only in the DR650S-2CH model.

How do I access / configure the dash cam's settings / firmware settings using BlackVue Viewer?

Using BlackVue Viewer: Unplug the dash cam's power cable and take out its microSD card. Insert the card into the microSD card reader and connect it to a computer. * Make sure that your computer recognizes the SD card. Run the BlackVue Viewer program OR you can download it from our website, install on your computer and run. In BlackVue Viewer, Go to Settings (Windows) / BlackVue Viewer-> Preferences (Mac) to access the settings panel. Configure your desired settings and don't forget to click "Save & Close."

How do I access / configure the dash cam's settings / firmware settings using BlackVue App?

Using BlackVue App: Only if your dash cam has built-in Wi-Fi. Go to your smartphone’s Settings > Wi-Fi and connect to your dash cam's Wi-Fi. Open the BlackVue app. Select BLACKVUE WI-FI > Settings > Configure your desired settings-> Save & Close.

Do I have to be connected to the BlackVue Wi-Fi every time that I want my dash cam to record?

Not at all! You only need to connect to the BlackVue wi-fi when you want to review your footage on the phone app. Otherwise, your dash cam will automatically start recording when you turn on your vehicle ignition, or just keep recording 24/7 if you have parking mode enabled as well.

How do I connect my smartphone to my BlackVue via WiFi?

Download and install the BlackVue app on your smartphone. To connect your smartphone to the BlackVue dashcam's Wi-Fi, stay near to the dashcam (the distance between the dashcam and the smartphone should not be more than 10m [32 feet]) Check if the Wi-Fi LED on the dash cam is ON or blinking. If it isn't, press the Wi-Fi button to turn it ON or restart the dashcam.

What is the default password for my BlackVue dash cam?

The default wi-fi password for your device is found on the front unit after you remove it from the front mount. You will see the SSID, which is the wi-fi network name, as well as the default password. It is different for every camera.

How can I watch / download / export the recorded videos via BlackVue Viewer?

Unplug the power cable of the dashcam and take out the microSD card. Insert the card into the microSD card reader and connect it to a computer. Run the BlackVue Viewer. You can download it from BlackVue's official downloads page and install it on your computer. You can export the desired recordings from the BlackVue Viewer to your computer by right clicking on the recordings and then "Export" or access the Record folder in the microSD card to copy/move the recordings to your computer. To export the recordings on Mac, you have to access the Record folder on the microSD card.

How can I watch / download / export the recorded videos over the Cloud?

Only Cloud supported dashcams have the feature of accessing the recordings remotely. Make sure that the dashcam and the smartphone are connected to the internet (Wi-Fi hotspot). Login to the BlackVue app. Select BLACKVUE CLOUD. Select your camera. Select the video you want to watch. You can watch videos from the camera’s microSD card and from the Cloud storage. Tap the icon next to the video you want to backup. Select "Copy to Internal memory" to save the recording in your smartphone or "Copy to Cloud" to upload the recording to BlackVue Cloud server.

Can I use the Power Magic Pro (PMP) with the new DR900X/DR750X?

If you are upgrading from the S-series to the new X-series and you already have the BlackVue Power Magic Pro (PMP) installed, you can actually keep using it. All you need to do is swap out the old male cigarette power adaptor cable with the one included with your X-series dash cam. This applies to the BlackVue DR900X, DR750X and DR590X.

What is your warranty policy?

All of our dash cams and battery packs are covered by a 1-year limited warranty, unless otherwise stated. In the case of any malfunctions and defects, we will gladly warranty this device for you. All of our dash cam accessories come with a 6 month limited warranty. This warranty is applicable to manufacturer defects only, and does not include user-generated issues or physical damage.

What are out of warranty repairs?

BlackboxMyCar is 100% authorized to work directly with manufacturers, so we can offer repair services for a specified fee that is more competitive compared to other online vendors. Please note that repair services are not available for all dash cam brands due to limitations by the manufacturer.

What is your returns and exchange policy?

We fully stand behind our products and are absolutely confident that they will meet and exceed your highest expectations. However, if you are unhappy with your unit, simply contact us within 30 days of the purchase date and we'll get the return process started for you.

How can I contact you for any questions regarding the company and the product?

For your questions, you can visit BlackboxMyCar support at https://support.blackboxmycar.com/. Or you can call BlackboxMyCar's phone number: 1 (888) 978 6560.

How can I watch / download / export the recorded videos via Direct Wi-Fi?

Go to your smartphone’s Settings > Wi-Fi and connect to your dashcam. Open the BlackVue app. Select BLACKVUE Wi-Fi. Select the video you want to watch from the camera’s microSD card. Tap the icon next to the video you want to backup. Select "Copy to Internal memory" to save the recording on your smartphone.

Hardwiring Kit vs. Power Magic Pro - which is better?

It depends on how often you want to use parking mode recording. While both give your dash cam access to your car battery for power once the ignition is off, the BlackVue Power Magic Pro (PMP) actually offers you the added option to toggle parking mode on or off via the ON/OFF switch. This feature comes in handy if, say, you want to turn off Parking Mode recording when you’re parking in your home garage, but have it on when you’re parking anywhere else. The ON/OFF switch doesn’t impact your dash cam’s recording capabilities when the car is in drive - only when the ignition is off. We have an article if you would like to learn more : BlackVue X-Series: Battery Pack, Hardwiring Kit or PMP?

What is not covered under warranty?

(1) Damage caused by accident, abuse, improper installation, water damage, and theft. (2) Any costs related to removing or reinstalling the product. (3) Any product that has been altered, defaced, or had the serial number removed. (4) Any product that was not purchased from BlackboxMyCar. NOTE: (1) Car accessories such as headlights, phone mounts, and air fresheners are final sale. (2) We do not provide warranty on G1W dash cams purchased through Amazon.com or anywhere besides BlackboxMyCar.

What is your refund policy?

If the purchase was made using a credit card, we will issue a refund for the amount paid and to the credit card that was used at time of purchase. If you've made your purchase via PayPal, we will issue a refund for the amount paid and to the PayPal account that was used at time of purchase. If the purchase was made using any of the cryptocurrencies, we will issue the refund for the CAD equivalent for the amount paid and to the email address that was used at the time of purchase. If the purchase was made using a BlackboxMyCar Gift Card, we will issue the refund in gift credits back to the gift card that was used at the time of purchase.

How can I watch recorded videos saved o0n my smartphone (Internal Memory)?

Watching recorded videos saved on your smartphone (Internal Memory): (1) Open the BlackVue app. Select INTERNAL MEMORY. (2) Select the video you want to watch.

How do I adjust the point of view in my BlackVue camera without a screen?

You can easily adjust the point of view of your dashcam on all models with Wi-Fi connection. Please follow these steps: (1) Turn on your dashcam WIFI. (2) Connect your mobile phone to the dashcam's WIFI SSID. (3) Go on the BlackVue's Mobile App and connect to the Live View (4) You will be able to easily adjust the point of view by following the live footage on your mobile phone's screen as you rotate the cameras in their mounts.

Will BlackboxMyCar take responsibility for any lost packages that are being returned to you?

No. BlackboxMyCar is not responsible for any lost packages that are sent to us.

What does Manual Recording mean?

Manual recording is a feature of BlackVue dash cams (with built-in Proximity sensor) that creates a separate Event recording file (starting 5 seconds before it was triggered) when the sensor is touched, or a finger is waved within 20mm of the sensor. The manual recording file thumbnails are marked as "M". Manual recording can't be triggered if the dash cam is already recording another event at that moment.

Can I use my iPhone / Android phone as a mobile hotspot?

It is entirely possible to use your iPhone / Android phone as a mobile hotspot for your dash camera. Do remember that you need to leave your mobile hotspot by your dash cam within your car so that it will have continuous access to the Cloud, so we typically recommend doing this with a backup phone that has a separate SIM card.

How long the orders are processed after purchase?

We usually fulfill all orders after 1 business day, but may take up to 3 business days. All orders, unless via postage or otherwise stated in the shopping cart by the customer, are Signature-Required Delivery.

What is the length of a manual recording file?

The length of a manual recording file is 1 minute and can be 1, 2 or 3 minutes depending on the file length that you have set in dash cam/firmware settings. -> Recording settings -> Event and Parking mode recording duration.

What is your warranty coverage?

For warranty, we provide a return label only for dead-on-arrival units and if the customer reaches out to us within 7 days of the delivery date.

How do the customers rate BlackboxMyCar?

In general, it received an extremely high rating based on the BlackboxMyCar reviews.

How does the dash cam record in parking mode?

All BlackVue dash cams turn to Parking Mode automatically by default once the vehicle is stationary for a few minutes. If the car is parked and engine is turned off, the dash cam will keep recording only if it is hardwired to the car's battery using Power Magic Pro or connected to Power magic battery pack. The BlackVue keeps recording all the time in Parking Mode, but without writing to the microSD card. The video is recorded only if a motion or an impact is detected, creating a video file that starts 5 seconds before the triggering event (using the buffer memory) and saving that file to the memory card. If you want the dash cam to be recording during Parking mode all the time, just like in Normal mode (Driving mode), you can disable the "Auto switching to Parking mode" in dash cam/firmware settings -> Basic settings -> Recording settings.

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Watch out for the BlackboxMyCar Coupons & BlackboxMyCar Promo codes. You can save an average of 15% at checkout with one valid coupon.

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You should apply the code that gives you the best discount. Please see our Contact Page for more details and to submit your discount.

Check out the BlackboxMyCar Coupon Code. There are a few ways for you to get your hands on a working BlackboxMyCar Coupon Code: Subscribe to the BlackboxMyCar newsletter service to stay in the know of any available promotions; And, check-in regularly with coupon sites, like Coupon Plus Deals, for their collection of active offers, such as the BlackboxMyCar Coupon Code.

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